Shop

Submit a Ticket

Sultan + Shepard 

Start a Return<a href="https://help.electricfamily.com/support/solutions/articles/47001233948-our-return-policy" id="isPasted">&#xA0;</a> <iframe src="https://app.shiphero.com/returns/65763/?language=en" width="100%" height="100%" style="min-height: 900px;" class="iframe" frameborder="0" sandbox="allow-scripts allow-forms allow-same-origin allow-presentation"></iframe>

Return Portal

Returns

Did my order go through?

What should I do if I entered an incorrect shipping address?

Can I modify or cancel my order?

Why was my order canceled?

Tracking Orders, Payments & Receipts

Our Shipping Process

Processing Time

I paid for expedited shipping. Why haven’t I received my order yet?

How do I track my order?

Where is my order shipping from?

When will I receive my order?

International Customs and Fees

Can I have my package shipped to a hotel?

What should I do if my order is returned back to sender?

What do I do if there is an issue with the item I received?

Shipping Times, Carriers & Delivery Info

Our Return Policy

Damaged or Defective Items

Return PortalUpdated 9 months ago